Refund policy
# Return & Refund Policy
**Last Updated:** [DATE]
At **[STORE NAME]**, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you can request a return or replacement within the applicable timeframe.
## 1. Return Eligibility
To be eligible for a return, the product must:
* Be requested within **[7DAYS]** of delivery.
* Be unused, unopened, and in its original packaging, where applicable.
* Include the original invoice/order details.
* Be in the same condition in which it was received.
For hygiene and safety reasons, opened or used beauty/cosmetic products may generally not be eligible for return unless they are **damaged, defective, incorrect, or otherwise required to be accepted under applicable law**.
## 2. Return Timeframe
You must contact us within **[3 DAYS]** of receiving your order.
To request a return, contact **[EMAIL ADDRESS]** with your order number, reason for return, and clear photographs/videos where relevant.
## 3. Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, leaked, broken, expired, or you receive the wrong product:
1. Contact us at **[EMAIL ADDRESS]** within **[X DAYS]** of delivery.
2. Provide your order number and photographs/videos showing the issue.
3. We will review the request and may arrange a replacement, refund, or other appropriate resolution.
Please retain the original packaging until your issue has been resolved.
## 4. Refund Process
Once your return is approved and, where required, the returned product has been received and inspected, we will initiate the applicable refund.
Refunds will generally be processed within **[REFUND PROCESSING TIME]** after approval. The time taken for the amount to appear in your bank account/card/payment method may depend on your payment provider.
Where applicable, refunds will be made to the **original payment method**.
## 5. Exchanges / Replacements
Where an exchange is available, we may offer a replacement for:
* Damaged products
* Defective products
* Incorrect products
* Products that do not match the order
Replacement availability may depend on stock. If the same product is unavailable, we may offer a refund or another mutually appropriate resolution.
## 6. Non-Returnable Items
Unless the product is damaged, defective, incorrect, or otherwise required by applicable law, the following may not be eligible for return:
* Opened or used cosmetics/beauty products
* Products with broken hygiene seals
* Products damaged after delivery due to customer misuse
* Gift cards or digital products, where applicable
* Clearance/final-sale products, where clearly identified
* Products that cannot reasonably be resold for hygiene or safety reasons
## 7. Return Shipping Costs
For an approved return caused by our error, such as a **wrong, damaged, or defective product**, **[STORE NAME]** will generally bear the applicable return shipping cost or provide an appropriate return arrangement.
For returns made for reasons such as change of mind, incorrect selection, or other customer-related reasons, the customer may be responsible for return shipping costs, where such returns are permitted.
## 8. Refund Deductions
Where permitted, refunds may exclude non-refundable charges or costs clearly communicated to the customer before purchase. We will communicate any applicable deduction before processing the refund.
## 9. How to Contact Us
For return, replacement, or refund requests:
beautydrops.in
Email: beautydrops.in.com
Business Address: plot no- 50/51 , st no 18, dn block , sector v , bidhannagarh , kolkata, west bengal, 700091
We review every eligible request fairly and aim to resolve genuine issues as quickly as possible.
> *Note* This is a general e-commerce policy template, not legal advice. Before publishing it, make sure the final policy matches your actual return practices and applicable Indian consumer/e-commerce requirements.