Terms of service

Below is a **ready-to-paste Terms of Service** for your Indian beauty-products e-commerce store. I’ve kept placeholders wherever you need to insert your actual business details. It is structured around Indian e-commerce requirements, including consumer-protection principles; the Department of Consumer Affairs publishes the Consumer Protection (E-Commerce) Rules, 2020 and related amendments. ([Consumer Affairs][1])

> **Important:** This is a business-use template, not a substitute for review by an Indian lawyer. Before publishing, fill in all placeholders and make sure your actual return, shipping, payment and product practices match the policy.

# Terms of Service

**Last Updated:** [DATE]

Welcome to **[STORE NAME]**. These Terms of Service (“Terms”) govern your access to and use of our website, products and services. By accessing our website or placing an order, you agree to these Terms.

## 1. Account Terms

* You must provide accurate and complete information when creating an account or placing an order.
* You are responsible for maintaining the confidentiality of your account credentials.
* You must notify us promptly if you believe your account has been accessed without authorization.
* You must be at least **[AGE]** years old, or use the website with the involvement and consent of a parent or legal guardian where permitted by applicable law.
* We reserve the right to suspend or terminate accounts involved in fraudulent, abusive or unlawful activity, subject to applicable law.

## 2. Pricing and Payment

* All prices displayed on our website are in **Indian Rupees (INR)** unless stated otherwise.
* Product prices, discounts and offers may change without prior notice, subject to applicable law.
* Applicable taxes, shipping charges and other fees, if any, will be displayed during checkout.
* We accept payment methods made available through our payment partners, including [PAYMENT METHODS].
* Payment must be successfully received before an order is processed unless Cash on Delivery (“COD”) is specifically offered.
* We reserve the right to cancel or correct an order where there is an obvious pricing or listing error, subject to applicable law and any refund due to the customer.

## 3. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, prices, ingredients, sizes and other information are accurate and up to date.

However, product packaging, colours, appearance and other visual details may vary slightly from images displayed on the website.

Customers should review the product description, ingredients, usage instructions, warnings and other manufacturer information before purchasing or using a beauty product.

Where applicable, product information will be provided in accordance with relevant Indian consumer-protection and packaged-commodity requirements. ([Consumer Affairs][2])

## 4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS or other communication. An order is considered accepted only when **[STORE NAME]** confirms its acceptance or dispatches the order, as applicable.

We may cancel or decline an order in circumstances including:

* Product unavailability;
* Incorrect pricing or product information;
* Suspected fraud or unauthorized transactions;
* Incorrect or incomplete delivery information;
* Technical or payment-processing errors; or
* Other circumstances permitted under applicable law.

If we cancel an order after receiving payment, the applicable amount will be refunded through the original or an appropriate payment method.

## 5. Shipping and Delivery

Orders are shipped to eligible locations within India using our logistics partners.

Estimated delivery time is **[BUSINESS DAYS]** business days from dispatch, unless otherwise stated at checkout.

Delivery timelines are estimates and may be affected by circumstances such as:

* Weather or natural events;
* Transportation delays;
* Public holidays;
* Logistics or courier disruptions;
* Incorrect address or contact information; or
* Events beyond our reasonable control.

Customers are responsible for providing an accurate shipping address and contact information.

Once an order has been dispatched, tracking information may be provided where available.

## 6. Returns and Refunds

Our return and refund process is governed by our **[RETURN & REFUND POLICY LINK]**.

For beauty and personal-care products, certain products may be non-returnable for hygiene, safety or product-integrity reasons, particularly where they have been opened, used, unsealed or tampered with, **subject to applicable consumer rights and law**.

Eligible returns may be accepted where, for example:

* The wrong product was delivered;
* The product arrived damaged;
* The product is defective; or
* The product otherwise qualifies under our published Return & Refund Policy.

Customers should contact us at **[EMAIL ADDRESS]** within **[RETURN WINDOW]** days of delivery and provide the order number and relevant photographs or other information where requested.

Approved refunds will generally be processed within **[REFUND PROCESSING TIME]** business days after approval or receipt/inspection of the returned product, as applicable.

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted.

## 7. Prohibited Uses

You agree not to use our website or services to:

* Violate any applicable Indian or other applicable law;
* Commit fraud or facilitate fraudulent transactions;
* Provide false or misleading information;
* Attempt to gain unauthorized access to our website, accounts or systems;
* Interfere with the security or operation of the website;
* Upload malicious code, viruses or harmful material;
* Scrape, copy or reproduce website content without authorization;
* Use our products, website or services for unlawful purposes; or
* Engage in conduct that harms our customers, business, website or service providers.

We reserve the right to restrict or terminate access where permitted by law.

## 8. Intellectual Property

All content on **[STORE NAME]**, including logos, trademarks, text, graphics, photographs, product descriptions, website design and other materials, belongs to or is licensed to **[STORE NAME]** unless otherwise stated.

You may not reproduce, modify, distribute, sell or commercially exploit our content without our prior written permission.

## 9. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics services and other service providers.

Your use of such services may also be subject to their respective terms and policies. We are not responsible for independent acts or omissions of third-party service providers, except to the extent required by applicable law.

## 10. Limitation of Liability

To the maximum extent permitted by applicable law, **[STORE NAME]** will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Our liability will not be limited or excluded where doing so would violate applicable law or prevent a consumer from exercising a legally available right or remedy.

Nothing in these Terms excludes liability for matters that cannot legally be excluded under applicable Indian law.

## 11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the **laws of India**.

Subject to any mandatory consumer-protection rights and applicable jurisdictional rules, disputes arising from these Terms shall be subject to the jurisdiction of the courts at **[CITY, STATE, INDIA]**.

Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent consumer commission or other authority available under applicable law.

## 12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services or applicable laws.

The updated version will be posted on this page with the revised “Last Updated” date. Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

## 13. Contact Information

If you have questions, complaints or concerns regarding these Terms or your order, please contact us:

**[STORE NAME]**
**Website:** [WEBSITE URL]
**Email:** [EMAIL ADDRESS]
**Phone:** [PHONE NUMBER]
**Business Address:** [FULL BUSINESS ADDRESS]
**Grievance Officer:** [NAME]
**Grievance Officer Email:** [GRIEVANCE EMAIL ADDRESS]
**Grievance Officer Phone:** [GRIEVANCE PHONE NUMBER]

Indian e-commerce rules include requirements concerning consumer information and grievance redressal, so I recommend completing the grievance-officer details before publishing the store's legal pages. ([Press Information Bureau][3])

### For your BeautyDrop store

For **BeautyDrop.ind.in**, I would publish these as separate Shopify pages rather than putting everything into one page:

**Terms of Service → Privacy Policy → Shipping Policy → Return & Refund Policy → Contact Us**

And because you're selling **only beauty products**, the **Return & Refund Policy** deserves particular attention—especially for opened/used cosmetics and hygiene-sensitive products.

[1]: https://consumeraffairs.nic.in/acts-and-rules/consumer-protection/consumer-protection?utm_source=chatgpt.com "Home | Department of Consumer Affairs | Ministry of Consumer Affairs Food and Public Distribution | Government of India"
[2]: https://consumeraffairs.gov.in/pages/legal-metrology-act?utm_source=chatgpt.com "The Legal Metrology Act"
[3]: https://www.pib.gov.in/Pressreleaseshare.aspx?PRID=1656161&lang=2&reg=48&utm_source=chatgpt.com "Rules for E-Commerce Entities Under Consumer Protection Act"